Browse to our Client Configuration page or directly to your client's configuration. We currently support the following clients on the PC:
We currently support the following clients on the MAC:
Question: Doman name renewal.
Will your company automatically renew my domain name when it comes time to renew it?
Solution:
We can only renew domain names that we registered on your behalf. If your domain was registered by you or another company then it is your responsibility to renew the domain name before it expires.
If we did register the domain for you we will renew it on or before the day of expiration only for active domains and accounts. If you have terminated and parked your domain with us when it is time for renewal we will not renew the domain. We require an active account with our company before we will renew a domain.
If you have an inactive domain on your account and you are still hosting other domains with us or are still and active customer with our company you can choose to renew parked domains by checking the option in your control panel to renew non-hosted domains.
Question: Managing Mailing Lists
Overview of how to manage your mailing lists.
Solution:
Mailing Lists
Mailing lists are a good way to send a message or series of messages to many people at once. Some people use mailing lists for newsletters, while others use them for product updates or discussion groups. A mailing list is similar to a user alias, but has much more functionality. Some advantages of mailing lists are shown below.
- Subscribers can enroll or remove themselves from the list automatically through email list serv commands.
- You can restrict the email addresses that are allowed to post to the list.
- You can automatically add headers and footers to emails sent to the list.
- Digest mode is available, which will send those subscribers summaries of all list emails for a period of time in a single message.
For more information about Mailing Lists, see the help topics in the Mailing Lists (List Serv) section.
Note: You may or may not see the mailing list options depending on the settings made by your administrator.
Question: Forwarding Email
Can I forward email from my LightHouse Hosting account to my ISP's account?
Solution:
Email forwarding is allowed however there are restrictions. At this time we do not permit forwarding mail to AOL mail accounts for the following reason.
AOL has an internal policy and a web mail feature (report spam button) that allows an AOL user to highlight one or more mail items in their account and simply press a button to report all that mail as SPAM. AOL's response to this is to use the internal headers of the mail messages and automatically file complaints to all the network operators and ISP's that were involved with the delivery of the mail. AOL doesn't look at the actual headers to determine the origin of the mail, that would be the responsible thing to do. Instead they make the assumption that all the systems that were responsible for routing the mail were at fault.
This policy results in complaints being filed with our network provider as well as with us. Two things happen when that occurs. First, our provider requires us to take specific action to stop the SPAM. But that is impossible since we didn't originate it. AOL averages the number of complaints filed against an ISP and if the number begins to grow they stop accepting mail from that ISP or network for a specific period of time.
Why is this unfair to us? Customers that we host that do not take advantage of our spam filtering technology simply forward all their email to AOL. Once in AOL they typically highlight all messages and report them as spam even though they have forwarded them from their own account. In this case, LightHouse Hosting receives complaints about each and every piece of mail reported as spam because the mail was forwarded from our network. However we had nothing to do with the actual SPAM delivery. On the other hand the spammers receive a single complaint usually resulting in no action.
The AOL report spam button is a gimmick and fools AOL users into believing they and AOL are doing something about SPAM. That is simply not true. The system is flawed and AOL will not address the underlying problem, reporting responsible ISP's as SPAMMERS. Therefore we, along with other major providers have placed a ban on all AOL forwards.
Question: Customer Access To LightHouse Hosting
I am a current customer of LightHouse Hosting. Your new web site has a customer access portal to manage my account and domain. How do I establish my account with all the domains I currently host with your site?
Solution:
With our new system in place you will need to perform a few steps to create and verify a new logon account on our web site.
1. Browse to our home page at http://www.lighthousehosting.com/. On the left side of the page you will see the Customer Login area. Press the button to “Sign up for web access”.
2. Follow the steps to complete your account registration. When you have validated your account complete a support issue using our help desk at http://www.lighthousehosting.com/helpdesk/. With your issue request that we populate your account with your domains and list the domains you want added to your management account. In the same issue please give us the last four digits of the credit card we use monthly to charge your account.
3. Your support issue will be completed by verifying your billing information and populating your account with the requested domains. After your account is populated you should then log back on and enter the current billing/credit card information for your domain(s). You will be notified that the account is populated through the help desk ticket. The ticket will be closed and completed.
Using your LightHouse Hosting account you can perform maintenance on your domains and also see the configuration information for each domain you host with us. Server host names, usernames and passwords will be available for your domain(s).
Question: Billing Information Update
How can I update the billing information for my hosting account?
Solution:
You can use one of two methods to provide us with new billing information for your hosting account. We suggest you establish your administrative account on our new web site which will give you the opportunity to manage more than just your billing information however using Method 1 you can provide your updated billing information on our secure update site.
Method 1. To provide direct credit card update information please browse to our secure web site at https://secured.lighthousehosting.com/cart/secure-cc-verification.asp.
Method 2. You can login to your client area to update your credit card information. Please log on to your LightHouse Hosting Administrative account at: http://www.lighthousehosting.com/customers/index.asp. You can then edit the billing information for your domains.
***NOTE TO ALL CUSTOMERS WITH ACTIVE ACCOUNTS PRIOR TO October 1, 2007:
The administration system is new to LHH as of October 1, 2007. All customers prior to October 1, 2007 do not automatically have an administration account. If you have not complete the procedure to establish your administration account since October 1, 2007 please follow the instructions below to establish your accoun.
If you do not have a LighHouse Hosting administration account then please sign up for web access at http://www.lighthousehosting.com/customers/index.asp. Once your account sign up is completed and validated LightHouse Hosting support personnel will add your existing domains to your account. Once that process has been completed you will then be able to log back on to your adminstration account and edit the domain billing detials.
For a more detailed description of how to establish your LightHouse Hosting administration account please see our FAQ section, specificaly http://www.lighthousehosting.com/helpdesk/issue_view.asp?ID=157.
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